LAIP Director Fully Supports ‘Lapor Mas Wapres’ as Powerful New Public Complaint Channel

"LAIP Director Backs 'Lapor Mas Wapres' as Strong Public Complaint Tool"

The Indonesian government launched "Lapor Mas Wapres," a public complaint channel, on November 11, 2024, supporting citizen engagement and issue resolution.

Siti Rahmawati15 November 2024Last Update : 4 weeks ago

Direktorat LAIP Dukung Penuh Program Lapor Mas Wapres Sebagai Kanal Baru Pengaduan Masyarakat – Ditjen Aptika

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On November 11, 2024, Indonesia launched the Lapor Mas Wapres program, a new public complaint channel. This initiative, led by Vice President Gibran Rakabuming Raka, aims to enhance citizen engagement and address public concerns effectively. Are you ready to share your voice?

6 Key Takeaways

Lapor Mas Wapres launched on November 11, 2024.
Public complaint channel initiated by Vice President.
Open to all Indonesian citizens, weekdays only.
Utilizes LAPOR application for complaint processing.
Technical management by Direktorat LAIP.
Diverse issues reported, including social welfare.

Fast Answer: The Lapor Mas Wapres program is an innovative platform for Indonesian citizens to submit complaints directly to the Vice President’s office. Operating from Monday to Friday, it utilizes the LAPOR app to streamline the process. This initiative reflects Indonesia’s commitment to improving governance and citizen participation.

Understanding the Lapor Mas Wapres Program and Its Benefits for Citizens

What if you could voice your concerns directly to the government? The Lapor Mas Wapres program allows Indonesian citizens to do just that. Open to all, this service operates every weekday from 08:00 to 14:00 WIB. Participants can either visit the Vice President’s office or reach out via WhatsApp. This direct line of communication empowers citizens and fosters transparency.

Success! The Lapor Mas Wapres program is a significant step toward enhancing public engagement in Indonesia. It encourages citizens to express their concerns and ensures that their voices are heard.

How the LAPOR App Enhances Public Complaint Management in Indonesia

The LAPOR app plays a crucial role in the Lapor Mas Wapres initiative. It serves as a digital platform for citizens to submit complaints and feedback. This integration not only simplifies the reporting process but also ensures that complaints are directed to the appropriate government bodies.

The Role of the Directorate of LAIP in Supporting the Program

The Directorate of LAIP is instrumental in the success of the Lapor Mas Wapres program. They provide technical support and infrastructure to ensure smooth operations. Here are some key responsibilities:

Managing the LAPOR app’s technical aspects.
Monitoring application performance and user engagement.
Facilitating data processing and complaint resolution.
Coordinating with relevant ministries for effective response.

Public Response and Engagement with Lapor Mas Wapres

The response to the Lapor Mas Wapres program has been overwhelmingly positive. On its second day, around 80 citizens registered complaints, showcasing the public’s eagerness to engage with the government. This level of participation highlights the importance of such initiatives in fostering a responsive governance model.

In conclusion, the Lapor Mas Wapres program represents a significant advancement in public service in Indonesia. By leveraging technology and direct communication, it empowers citizens to actively participate in governance. Are you ready to make your voice heard?