Gibran Unveils ‘Aduan Lapor Mas Wapres’ – Here’s How to File Your Complaint!

"Gibran Launches 'Aduan Lapor Mas Wapres': How to File Your Complaint!"

The Lapor Mas Wapres complaint service, launched by Vice President Gibran Rakabuming Raka, aims to enhance government responsiveness to public grievances.

Siti Rahmawati15 November 2024Last Update : 3 weeks ago

www.tempo.co

The newly launched Lapor Mas Wapres service by Vice President Gibran Rakabuming Raka is now operational. This initiative allows citizens to voice their complaints directly at the Vice Presidential Palace in Jakarta or through provided contact methods. But how will this service enhance government responsiveness?

6 Key Takeaways

Lapor Mas Wapres service launched by Gibran.
Aims to enhance government responsiveness.
Open for public complaints at the palace.
Complaints processed by the Secretariat team.
Similar service previously implemented by Jokowi.
Citizens can track complaints via WhatsApp.

Fast Answer: The Lapor Mas Wapres service enables Indonesians to submit complaints directly to the Vice President, aiming for quicker government responses. Operating from Monday to Friday, this initiative seeks to bridge the gap between citizens and government officials.

How the Lapor Mas Wapres Service Works for Citizens in Indonesia

Have you ever wished for a direct line to your government? The Lapor Mas Wapres service opens that door. Launched on November 10, 2024, this initiative encourages citizens to share their grievances and suggestions directly with the Vice President. Operating hours are Monday to Friday, from 8 AM to 2 PM.

Info! This service is significant for fostering communication between citizens and government, enhancing transparency and accountability.

Key Features of the Lapor Mas Wapres Service

The Lapor Mas Wapres service aims to streamline the complaint process for citizens. Here’s how it works:

Visit the Vice Presidential Palace for direct complaints.
Complaints can also be submitted via WhatsApp or the official website.
Each complaint will be assigned an ID for tracking purposes.
Responses will be coordinated with relevant government agencies.

Step-by-Step Process for Submitting Complaints

Submitting a complaint is straightforward. First, visitors check in at the security post. After passing security, they will enter the lobby and register their complaint at designated kiosks. Here’s a quick breakdown:

Check-in at security.
Register for a queue number.
Meet with a complaint officer.
Receive a tracking ID for follow-up.

Why This Initiative Matters for Indonesian Citizens

This initiative is crucial in improving the relationship between the government and the public. By allowing direct communication, citizens can feel more empowered to voice their concerns. It also reflects a commitment to transparency and responsiveness from government officials.

In conclusion, the Lapor Mas Wapres service represents a significant step toward enhancing public engagement in Indonesia. By providing a platform for direct communication, it aims to foster a more responsive government.