Microsoft resolved its issues with Outlook and Teams on November 26, 2024, after users reported outages starting early Monday morning. The company announced the resolution just after 3 p.m. EST, more than a day after the problems began affecting thousands of users.
- Microsoft resolved Outlook and Teams issues.
- Over 5,300 users reported Microsoft 365 outages.
- 85% of issues were related to Outlook.
- 98% of customers received the fix by Monday.
- 320 million monthly users of Microsoft Teams.
- Microsoft ranked No. 8 in global company valuation.
The outages began early on November 25, with over 5,300 reports logged on Down Detector by noon that day. The majority of issues were related to Outlook, followed by Exchange and SharePoint. Microsoft identified that users were primarily having trouble accessing Exchange Online and Teams calendars. A fix was initiated at 9 a.m. on Monday, which included manual restarts of affected machines.
By late Monday morning, the fix had reached approximately 98% of customers. However, Microsoft later acknowledged that the restoration process was slower than expected for many users. By 11 p.m. that night, the company reported that all impacted services were restored, except for some Outlook on the web users who experienced mail delivery delays on Tuesday morning.
While Microsoft did not disclose the specific changes that led to the outages, it coincided with the rollout of a new Recall AI tool for Windows Insiders, designed to enhance computer memory capabilities. This feature had faced criticism during its initial version for privacy concerns, delaying its full launch.
In summary, Microsoft successfully addressed the outages affecting Outlook and Teams, restoring functionality to most users within a day. The incident highlights the challenges of maintaining service reliability amid software updates and changes.
Microsoft’s swift action to resolve the issues with Outlook and Teams demonstrates its commitment to service reliability. The company continues to monitor the situation and provide updates as necessary to ensure user satisfaction.
