China’s largest hotpot chain, Haidilao, has announced plans to compensate over 4,000 diners after two teenagers urinated in a hotpot broth at a Shanghai branch. The incident occurred in late February, and police detained the 17-year-olds shortly after the event was recorded and shared online.
- Haidilao to compensate over 4,000 diners
- Teens filmed urinating in hotpot broth
- Police detained drunken 17-year-olds
- Haidilao replaced all hotpot equipment
- Incident discovered after social media spread
- Company known for customer service excellence
The incident at Haidilao took place in a private dining room, where the two intoxicated teenagers filmed themselves urinating into the hotpot broth. The company only learned of the incident days later when the video went viral on social media. Authorities confirmed that the teens were detained shortly after the event.
In response to the incident, Haidilao has taken several precautionary measures, including:
- Replacing all hotpot equipment and dining utensils at the affected location.
- Disinfecting all other crockery and utensils used during that period.
- Issuing a public apology to customers.
Haidilao stated that diners who visited the outlet between February 24 and March 8 will receive a full refund, along with cash compensation equal to ten times their bill. The company emphasized that it understands the distress caused to customers and is committed to taking responsibility for the incident.
Haidilao has rapidly expanded since its inception in Jianyang, Sichuan, and now operates over 1,000 restaurants worldwide. Known for its exceptional customer service, the chain offers a family-friendly atmosphere, including services like manicures for women and candy floss for children while they wait for a table.
The incident at Haidilao highlights the importance of maintaining hygiene standards in the food service industry. The company’s swift response and compensation efforts aim to restore customer trust and ensure a safe dining experience moving forward.
