Chinese hotpot chain Haidilao announced it will compensate over 4,000 diners after a disturbing incident where two men urinated into their hotpot broth at a Shanghai restaurant. The incident, which occurred on February 24, only came to the company’s attention four days later when a video of the act went viral online.
- Haidilao to compensate over 4,000 diners
- Incident involved urination in hotpot broth
- Company delayed awareness of the situation
- Lack of training led to staff failure
- Police detained two 17-year-old suspects
- Haidilao filed civil lawsuit against suspects
The incident at Haidilao has raised significant concerns about food safety and customer trust. After the video circulated online, the company confirmed the occurrence and acknowledged that they were unaware of the situation until four days later. They stated that the delay in response highlighted deficiencies in their staff training procedures, which failed to address the situation promptly.
Haidilao has stated that it will compensate affected diners, although the exact amount has not been disclosed. The company has also reported the incident to the police in Jianyang, Sichuan, where it is headquartered. Following the investigation, Shanghai police detained two 17-year-old suspects involved in the incident.
In a statement, Haidilao expressed understanding of the distress caused to customers and emphasized their commitment to taking responsibility for the incident. They have also filed a civil lawsuit against the individuals responsible for the act, aiming to address the matter legally.
This incident at Haidilao serves as a reminder of the importance of food safety and hygiene in the restaurant industry. As the company takes steps to rectify the situation and improve staff training, the focus remains on restoring customer trust and ensuring such incidents do not recur.
