The federal Ombudsman is an independent institution addressing citizen complaints and inquiries about federal government services. As of April 23, 2025, the Ombudsman opened approximately 9,100 cases last year, reflecting a decline from the record-high in 2023. This transition leads US to explore how these changes impact Belgian citizens.
- Federale Ombudsman behandelt klachten en vragen
- 9.100 dossiers geopend vorig jaar
- Daling van klachten ten opzichte van 2023
- 6.000 klachten geregistreerd door Ombudsman
- 78 procent van klachten opgelost
How Does the Federal Ombudsman Support Belgian Citizens with Complaints?
The federal Ombudsman plays a vital role in ensuring that citizens receive fair treatment from government services. In 2024, it handled around 9,100 files, comprising approximately 6,000 complaints and 3,000 information requests. Key points include:
- A significant decrease in cases compared to the previous year
- Successful resolutions for 78% of complaints
- An emphasis on transparency and accountability within federal services
Citizens are encouraged to engage with the federal Ombudsman when facing challenges with government services. As we look ahead to future developments, it’s essential for everyone to be aware of this valuable resource available for support.
