The social assistance system in Anderlecht is under scrutiny due to the overwhelming workload faced by maatschappelijk assistenten (social workers). On 2025-05-21 18:43:00, a commission highlighted how this pressure hampers effective service delivery, calling for urgent reforms including more digitalisation.
- Giant workload hinders social workers' efficiency
- Committee recommends reducing workload through digitalization
- "Non take-up" of support must decrease
- Improve access for eligible support recipients
- Implementation details remain unclear
Another key issue raised is the so-called “non take-up” problem, where eligible individuals do not access the support they are entitled to. How can Belgium ensure that those in need find it easier to claim their rights? The commission’s recommendations remain vague on the practical steps needed.
These challenges raise important questions about the future of social support in Anderlecht and beyond. What concrete measures will reduce the workload and improve access to assistance? The Fast Answer below offers a concise summary.
Why is workload such a critical barrier, and how can digitalisation realistically help? The commission’s call for lowering “non take-up” rates also prompts reflection on accessibility and outreach effectiveness. Key points include:
- High caseloads prevent social workers from providing timely support.
- Digitalisation could streamline processes and reduce administrative burdens.
- Improving awareness and simplifying procedures may lower “non take-up.”
- Clearer strategies and concrete actions are needed to translate recommendations into results.
Looking ahead, it is essential for policymakers and local authorities to prioritise actionable reforms. Will Anderlecht lead the way in modernising social services and improving access for all residents? The coming months will reveal if these goals become reality.
