Delhaize’s kassasystemen have recently been under scrutiny due to reports of ghost products appearing on receipts. Since May, many Belgian shoppers experienced unexpected charges for items they never purchased. This issue prompted Delhaize to implement a crucial software upgrade across all stores.
- Delhaize upgraded kassasystemen with new software
- Nieuwe software voorkomt dubbele codes scannen
- Woordvoerder bevestigt upgrade voltooid in mei
- Klanten meldden spookproducten op kassabonnen
- Spookproducten veroorzaakten onterechte kosten bij aankopen
- Delhaize plant bevraging bij uitbaters voor controle
According to Delhaize spokesperson Roel Dekelver, by 2025-05-28 11:01:00, the upgrade should have been completed, ensuring that duplicate product codes no longer scan. The company plans to verify compliance with all store operators to prevent further incidents.
But what caused these ghost products, and how confident can customers be that the problem is truly resolved? Let’s explore the situation and what it means for Belgian consumers.
Why did ghost products appear on receipts in the first place? It seems outdated software allowed duplicate codes to register erroneously. This update addresses that flaw, but will it fully restore shopper confidence? Key points include:
- Delhaize’s gradual software rollout began in May to fix scanning errors.
- Customers reported phantom charges for items like trappist beer and pork tenderloin.
- The company will conduct follow-up checks to confirm all stores have upgraded.
- Ongoing vigilance is needed to ensure no new glitches emerge.
As Delhaize continues monitoring its kassasystemen, shoppers should stay alert and review receipts carefully. Could this incident prompt other retailers to reevaluate their checkout technology? Only time will tell, but for now, customers can expect a smoother checkout experience.
