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NMBS conductor’s bilingual greeting “goedendag-bonjour” deemed incorrect by language watchdog, sparking renewed calls for friendlier, flexible language rules in Belgium.
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On 2025-07-12 12:37:00, the language rules governing NMBS train conductors sparked fresh debate after a complaint was upheld against a conductor who greeted passengers in both Dutch and French. The incident occurred just inside Flanders, where the conductor said “goedendag-bonjour,” prompting a review by the Vaste Commissie voor Taaltoezicht.

6 Key Takeaways
  • Conducteur zei te vroeg 'bonjour' tweetalig
  • Vaste Commissie voor Taaltoezicht oordeelt fout
  • Klacht tegen conducteur is gegrond verklaard
  • NMBS pleit voor soepelere taalregels
  • NMBS streeft naar klantvriendelijke communicatie
  • Incident gebeurde net in Vlaanderen gebied

This case highlights the ongoing tension in Belgium’s bilingual communication policies on public transport. Should conductors strictly adhere to one language depending on the region, or is a bilingual greeting more customer-friendly? The NMBS insists on more flexible language rules to better serve travellers across linguistic borders.

With language sensitivities at the heart of Belgian society, this ruling raises important questions about how public services can balance legal requirements with everyday practicality. What does this mean for passengers and conductors alike? Read on for the fast answer.

Fast Answer: The complaint against the NMBS conductor who greeted passengers in both Dutch and French on a train in Flanders was deemed valid, but NMBS calls for more flexible and customer-friendly language policies nationwide.

Why does this matter to Belgian travellers? The decision underscores strict enforcement of language laws, but also spotlights the practical challenges faced by NMBS staff. Can a rigid language policy truly meet the needs of a multilingual public? Key points include:

  • The Vaste Commissie voor Taaltoezicht confirmed the conductor’s bilingual greeting was against current rules.
  • NMBS advocates for softer, more inclusive language guidelines to improve passenger experience.
  • The case reflects broader tensions in Belgium’s complex language landscape, especially on cross-regional routes.
This ruling is particularly relevant to commuters in Flanders and Brussels, where language rules frequently affect daily interactions on public transport.

Looking ahead, will NMBS succeed in pushing for more flexible language policies that respect both legal frameworks and passenger convenience? Belgian travellers and conductors alike await clearer, more practical guidance on bilingual communication in the coming months.

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