Capital One is experiencing a significant service disruption affecting customers’ ability to view deposits. As of January 18, 2025, the outage has led to nearly 3,400 reports of issues, primarily in the eastern united states but also affecting customers in Arizona and California.
- Capital One service disruption continues on Friday.
- Nearly 3,400 outage reports noted.
- 90% of issues related to deposits.
- Disruption caused by technical issue with provider.
- Company apologizes and works on resolution.
- Customer frustration expressed on social media.
The disruption began on Wednesday and has primarily affected the processing of deposits, payments, and transfers. Capital One reported that 90% of customer complaints relate to deposits, while account balance inquiries account for 7% and online login issues for 3%. The company is actively addressing the technical issue with its service provider.
Customers have expressed frustration over the ongoing problems, particularly regarding missing direct deposits. Many have taken to social media to voice their concerns, asking for updates on when the issues will be resolved. Capital One has assured customers that once systems are restored, all delayed transactions will be processed.
As the situation develops, Capital One continues to monitor the outage and communicate with affected customers. The company has emphasized its commitment to restoring services and maintaining customer trust during this challenging time.
In summary, Capital One is currently dealing with a service disruption that has significantly impacted its customers’ ability to access deposits. The company is working to resolve the technical issues and has promised to process all delayed transactions once systems are back online.
